FAQ

What is Urbanity2030?

We are a subscription box club that delivers trendy eyewear on a monthly basis.

Types of membership plans?

We have 2 different plan options to cater to our members- both male and female.

What types of eyewear can I expect in my box?

Trending styles seen on the runway, in magazines, on celebrities and social media bloggers. Our eyewear is fashion trendy.

Are there any hidden fees?

No, never. Box plans are a flat rate plus $3.99 shipping for continental USA and $9.50 for Canada. 

*Florida residents* Please note: 7% sales tax may apply to your order.

What types of payments do you accept?

We accept all major credit cards including: Visa, Mastercard, American Express.

How do payments work?

Once you place your first order, you will be charged for that month’s box. Following months will be charged on the 1st of each month.

Does my plan automatically renew after my first order?

Yes, and your original form of payment will be charged automatically as well.

May I cancel my subscription?

Members may cancel at any time by simply emailing us with a request at: info@urbanity2030.com

Please note: the month you cancel, your subscription may have already have been charged, order may have already been placed, and box may have already been shipped. In this case, cancellation will be effective as of the following month.

When is my Urbanity2030 box mailed to me?

Urbanity 2030 ships in batches approximately the second week of each month, between the 12th and 17thst.

We'll send you a shipping confirmation email to the email you subscribed with when your box goes out. It will have a tracking link so you can watch your box on its way to you!

If you ordered by the cutoff of the 25th, you'll get the next month's box as your first one. (For example: Order by February 25th to get the March box. It ships at the end of February to arrive to you in the beginning of March.)

If you ordered after the cutoff date of the 25th, you'll get the box after that. (For example, order after the cutoff day of February 25th, and your first box is the April box, which ships at the end of March.)*

If you have any questions or aren't sure when your first box will arrive, please email us at urbanity2030@gmail.com and we'll be happy to help!

*You are automatically signed up to receive an earlier month's box, should it become available. :)

Where is my tracking number?

When your box goes out each month, we'll send an email the email address we have on file with your tracking number.

If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.

What is your shipping policy?

Ground shipping at $3.99 per month or box for USA. $9.99 per month or box to Canada. International Shipping – We ship within the 53 states of the United States (which include Alaska, Puerto Rico and Hawaii). At Urbanity2030’s sole discretion, boxes will be shipped via the following carriers: United States Postal Service, FedEx, DHL or UPS.

May I return or exchange my box? What about refunds?

Sorry! All sales are final. No refunds or returns are accepted.